On July 25, 2009 there was a power outage. I called PEPCO and was told
Your power will be restored by Sept 17 7:00AM.I was glad to hear that since Sept 17 I was having company over at 7:00PM so I would have 12 hours to clean up and make dinner. PEPCO later had a spokesman that explained why they claimed it would take about 2 months to get my power back.. What they said (in our terms) is that they have a formula for how long it will take based on how many people lost power. The formula is (I am guessing) something like
Number of days = (number of people out of power)/1000.This was a massive power outage- around 300,000 lost power. For those values the formula (we hope) is not correct. Power was restored to the entire region in about 5 days.
We are still learning how to automate things and sometimes we get absurd results. In a prior post I noted that a phone number gave automated info that was 2 years out of date. I've called airports at 2:00PM to find out when my lost luggage would be returned and found out that it will returned by 11:00AM (the same day three hours earlier).
I AM NOT complaining about PEPCO (I got my power back), The Airport (I got my luggage), or The Hallmark Channel (I missed a TV show I wanted to watch- not important). I AM raising an issue: Do we use technology before its perfected? Sometimes YES. Is this a bad thing? Is this a better way to beta-test things? Not sure- some errors only come up in extreme cases that were not thought about in the testing phase. The particulars of my examples are not important- is this a general problem? All of my examples are American- how is it in other countries?